Terms & Conditions

Effective Date: 16 August 2026

Welcome to CoLab Works.

These Terms & Conditions govern your use of the CoLab Works website and the information, content and services made available through it.

By accessing or using this website, you agree to these Terms & Conditions.

If you do not agree with these terms, please do not use the website.

These website terms are separate from any proposal, quotation, statement of work, service agreement or other written agreement entered into between CoLab Works and a client. Where a client engagement is governed by a signed agreement, that agreement will govern the relevant project and services.

1. About CoLab Works

Business / Trading Name: CoLab Works

Email: philipjo@colabworks.online

Telephone: +27 61 161 6687

Website: colabworks.online

CoLab Works is a senior-led digital studio providing development, digital systems, performance marketing and branding services.

Our services may include:

• Website design and redesign

• Web development and custom builds

• E-commerce solutions

• Web applications and SaaS platforms

• Website support and maintenance

• Technical and on-page SEO

• GEO / AEO and AI search optimisation

• Google Ads and paid social

• Lead generation systems

• Conversion tracking and analytics

• Brand strategy and positioning

• Visual identity and logo design

• Brand guidelines and systems

• Messaging and tone of voice

• Design refreshes and brand audits

2. Website Use

You may use this website for lawful purposes and in accordance with these Terms & Conditions.

You agree not to:

• Use the website for unlawful purposes

• Attempt to gain unauthorised access to the website or its systems

• Interfere with website security or functionality

• Introduce malicious code, malware or harmful material

• Scrape, copy or reproduce substantial portions of the website without permission

• Misrepresent your identity or relationship with CoLab Works

• Use the website in a way that could damage CoLab Works or its clients

• Use website content for fraudulent, deceptive or unlawful purposes

We reserve the right to restrict or terminate access where we reasonably believe that the website is being misused.

3. Website Information

We aim to ensure that information published on this website is accurate and useful.

However, website content is provided for general information and may change without notice.

We do not guarantee that:

• Every item of information will always be complete

• Every page will always be available

• The website will always operate without interruption

• Information will always be completely current

• The website will be free from errors or vulnerabilities

You should obtain specific advice before relying on website information where a commercial, technical, legal or financial decision depends on it.

4. Free Website Audits

CoLab Works may offer free website audits or similar introductory assessments.

A free audit is intended to identify potential technical, UX, SEO, performance or conversion opportunities.

A free audit:

• Is not a guarantee of future results

• Is not a complete technical or security assessment unless expressly stated

• Does not constitute a contractual commitment to undertake work

• May be limited by the information and access available to us

• Does not guarantee that every issue affecting a website will be identified

Any recommendations are provided in good faith based on the information available at the time of assessment.

5. Discovery Calls

CoLab Works may offer discovery calls to understand a prospective client’s business, objectives, digital environment and requirements.

A discovery call does not create a client relationship or contractual obligation.

Any subsequent work will be subject to an agreed proposal, quotation, statement of work or other written agreement.

6. Quotes and Proposals

Where CoLab Works provides a quotation or proposal, that document will set out the applicable scope, deliverables, fees, timelines and assumptions.

Unless otherwise stated:

• A quotation is valid only for the period specified in it

• Work outside the agreed scope may be quoted separately

• Third-party costs may be excluded

• Project timelines depend on timely client feedback, approvals, content and access

• A project does not begin until the applicable acceptance and payment requirements have been satisfied

A quotation does not constitute an obligation to proceed until accepted in accordance with the applicable proposal or agreement.

7. Client Responsibilities

Clients are responsible for providing information, content, approvals, access and feedback reasonably required to deliver the agreed work.

Clients must ensure that materials supplied to CoLab Works do not infringe the rights of third parties.

This includes:

• Text

• Images

• Photography

• Video

• Fonts

• Logos

• Software

• Data

• Copyrighted material

• Third-party licences

The client remains responsible for obtaining appropriate permissions and licences for materials supplied by the client.

8. Third-Party Services

Digital projects may depend on third-party platforms, services or infrastructure.

These may include:

• Hosting providers

• Domain registrars

• WordPress

• Elementor

• Google

• Meta

• Advertising platforms

• Analytics platforms

• Payment providers

• Email platforms

• Scheduling platforms

• APIs

• SaaS services

• Plugins and themes

Third-party services are subject to their own terms, availability, pricing and technical limitations.

CoLab Works cannot guarantee the continued availability, pricing, functionality or compatibility of third-party services outside our control.

Where third-party subscriptions or licences are required, the client may be responsible for those costs unless otherwise agreed.

9. Intellectual Property

Unless otherwise agreed in writing, CoLab Works retains ownership of its pre-existing intellectual property, methodologies, frameworks, processes, reusable components, code libraries, templates, tools and know-how.

Client-specific deliverables and intellectual property will be dealt with in the applicable proposal, statement of work or service agreement.

Payment of project fees does not automatically transfer ownership of CoLab Works’ pre-existing tools, systems, frameworks or reusable technology.

Third-party software, fonts, plugins, themes, APIs and other licensed material remain subject to their respective licence terms.

10. Client Content

The client retains ownership of content and materials supplied to CoLab Works unless otherwise agreed.

By providing content to CoLab Works for use in a project, the client confirms that they have the necessary rights, permissions and licences to use that material.

The client grants CoLab Works the permission necessary to use supplied material for the purpose of delivering the agreed services.

11. Portfolio and Case Studies

Unless otherwise agreed in writing, CoLab Works may identify completed work in its portfolio and marketing materials.

This may include:

• Project screenshots

• Website links

• Brand identities

• General project descriptions

• Client names or logos

Where a project is confidential, subject to a non-disclosure agreement or otherwise expressly excluded from portfolio use, we will respect the applicable restriction.

12. Performance and Results

CoLab Works designs and develops digital systems, websites, campaigns and brands with performance and measurable outcomes in mind.

However, no agency can guarantee specific:

• Search engine rankings

• Website traffic

• Advertising results

• Lead volumes

• Conversion rates

• Revenue

• Sales

• Return on investment

• AI search visibility

• Algorithmic outcomes

Results can be affected by factors outside our control, including:

• Search engine algorithms

• Advertising platform changes

• Market conditions

• Competition

• Client pricing

• Sales processes

• Website traffic

• Third-party platforms

• Customer behaviour

• Economic conditions

Any case studies, historical results or examples published by CoLab Works are examples of previous work and should not be interpreted as guarantees of future performance.

13. Website Security

Where security services or maintenance are included in a client engagement, CoLab Works will perform the agreed security-related services using reasonable professional practices.

However, no website or online system can be guaranteed to be completely secure.

Security may be affected by:

• Third-party plugins

• Hosting infrastructure

• Software vulnerabilities

• Client access

• Password management

• Third-party integrations

• Server configuration

• Newly discovered vulnerabilities

Clients are responsible for maintaining appropriate access controls and following reasonable security practices.

14. Availability and Maintenance

Websites and digital systems may occasionally become unavailable due to:

• Scheduled maintenance

• Hosting failures

• Software updates

• Security incidents

• Third-party outages

• DNS issues

• Internet infrastructure

• Circumstances outside CoLab Works’ reasonable control

Where ongoing support is included in a client agreement, the applicable service levels and response times will be determined by that agreement.

15. External Links

The website may contain links to third-party websites.

These links are provided for convenience or reference.

CoLab Works does not control and is not responsible for the content, availability, security or privacy practices of third-party websites.

16. Limitation of Liability

To the extent permitted by applicable law, CoLab Works will not be liable for indirect, incidental, consequential or special losses arising from your use of this website or reliance on information published on it.

This may include loss of:

• Revenue

• Profits

• Business opportunities

• Data

• Goodwill

• Anticipated savings

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

For client projects, any applicable liability limitations will be governed by the relevant signed proposal, service agreement or statement of work.

17. Indemnity

To the extent permitted by applicable law, you agree to indemnify CoLab Works against reasonable losses, claims, liabilities or expenses arising from your unlawful use of the website or your breach of these Terms & Conditions.

This does not apply to losses caused by CoLab Works’ own unlawful conduct or liability that cannot legally be excluded.

18. Confidentiality

Confidential information shared during an enquiry or project will be handled appropriately.

Where a project requires formal confidentiality obligations, the parties may enter into a separate confidentiality or non-disclosure agreement.

Nothing in these website Terms & Conditions replaces a specific confidentiality agreement.

19. Privacy

Your use of this website is also subject to our Privacy Policy.

Our Privacy Policy explains how CoLab Works collects, uses, stores and protects personal information.

You can read the Privacy Policy here:

[INSERT LINK TO PRIVACY POLICY]

20. International Clients

CoLab Works is based in South Africa and works with clients internationally.

Where services are provided to clients outside South Africa, the applicable proposal, statement of work or service agreement will determine the commercial relationship and governing law for that engagement.

Nothing in these website Terms & Conditions is intended to exclude mandatory consumer, privacy or other legal protections that may apply to a client under applicable law.

21. Governing Law

These website Terms & Conditions are governed by the laws of the Republic of South Africa, subject to any mandatory legal rights or protections that cannot lawfully be excluded.

Where a separate client agreement specifies different governing law or jurisdiction, that agreement will govern the relevant engagement.

22. Changes to These Terms

CoLab Works may update these Terms & Conditions from time to time.

The latest version will be published on this page with an updated effective date.

Your continued use of the website after changes are published constitutes acceptance of the updated website terms to the extent permitted by law.

23. Contact

For questions regarding these Terms & Conditions, contact:

CoLab Works

Email: philipjo@colabworks.online

Telephone: +27 61 161 6687

Website: colabworks.online

Physical Address: [INSERT PHYSICAL BUSINESS ADDRESS]

© CoLab Works. All rights reserved.